Help

Getting started

There are two kinds of accounts. A Personal account is for one learner — you, an adult, signing up for yourself. A Familyaccount is for a parent or legal guardian managing one or more kids. The kid never signs themselves up; the parent creates the kid's profile inside their own family account.

The basic loop, once your kid is set up: they tell Kanbi(the AI agent) what they want to make. Kanbi interviews them and writes a week-by-week plan as kanban cards. You approve the plan. Your kid does the work, marks cards done, and attaches evidence (a photo, a file, a paragraph). When they've shipped enough to invoice, they send it to you. You approve it and Stripe moves money from you to your kid's linked bank account.

New to the product? Start at the dashboard after signing in. The first thing it asks you to do is set up your kid (on Family) or your first plan (on Personal).

Billing and your plan

We have three tiers each for Personal and Family. Personal starts at $10/month, Personal Plus is $20, Personal Ultra is $40. Family starts at $15/month plus $5 per kid, Family Plus is $30 + $10 per kid, Family Ultra is $50 + $25 per kid. The difference between tiers is the monthly Kanbi message pool — see the full breakdown on the pricing section of the landing page or your in-app billing page.

Free trial.New accounts get one free week. The trial starts when you create your account; if you don't subscribe before it ends, the product becomes read-only until you either start a subscription or delete the account. You can cancel during the trial and never get charged.

Switching tiers. Upgrades and downgrades inside the same family (Personal ↔ Personal Plus ↔ Personal Ultra, or Family ↔ Family Plus ↔ Family Ultra) prorate. Stripe charges or credits the difference immediately on the card on file. Switching between Personal and Family requires cancel + restart — email us if you need a hand with that.

Cancel. Two clicks in Settings or on the billing page. Cancellation is scheduled for the end of the period you've already paid for — you keep the product until then, no confirmation email, no phone call. We don't pro-rate refunds for unused time after cancellation.

Refunds. Subscriptions are non-refundable by default. If you were charged in error or something went obviously wrong on our end, email hello@yeswekanban.app and we'll sort it out.

What if payment fails? The account enters a past duestate. Stripe retries automatically over the next two weeks. During that window you keep using the product so you have time to update your card on the billing page. If retries keep failing, the subscription cancels and the account becomes read-only — your data is still there, you just can't generate new plans or chat with Kanbi until you re-subscribe.

Delete your account

Account owners can delete their account from Settings → Delete account. Deletion is irreversible and requires multi-factor verification if you have it enabled.

What gets deleted: your profile, all kid profiles on the account, all plans, kanban cards, time logs, uploaded artifacts, invoices, Kanbi chat history, app settings, and the underlying auth users. Your active Stripe subscription is canceled at the same time.

What we retain briefly:

• Audit logs (sign-ins, payment events, the account.deleted row itself) — kept up to 13 monthsfor fraud and dispute resolution, then pruned. These don't contain plan content or chat content; they're a short ledger of sensitive actions.
• Encrypted database backupsmanaged by our infrastructure provider age out on their standard retention schedule (typically within ~30 days). After that they're unrecoverable.
• Stripe records— Stripe holds payment records on its own schedule (typically 7 years for financial records). We can't delete those out of Stripe's systems.

The full breakdown lives in the privacy policy retention section.

COPPA and parent rights

yeswekanban is 13-and-up at this time. We do not knowingly collect data from kids under 13. If you believe a kid under 13 has somehow created an account, email legal@yeswekanban.app and we will delete the account promptly.

For kids 13 and up, we treat kid accounts more carefully than adult accounts. The short version:

• Only a parent or legal guardian can create a kid account. The parent owns the account and is the contact of record.
• We collect the minimum from kids— display name, age, the work they log, the messages they exchange with Kanbi. We don't ask kids for phone numbers, location, or social-media handles.
• Kids are excluded from analytics and session replay. PostHog never sees a kid event.
• Kids' conversations are not used to train AI models— ours or anyone else's. Anthropic processes them under enterprise terms that prohibit training.
• You can review, correct, or delete a kid's data anytime from Settings — rename, change settings, archive, or delete the whole account.
• You can withdraw consent at any time.Withdrawing consent pauses the kid's account, blocks further Kanbi conversations, and lets you delete on your schedule.

The full COPPA write-up is in the privacy policy, and the exact text parents agree to is at /legal/consent.

About Kanbi

Kanbi is the AI agent at the heart of the product. It interviews your kid about what they want to make, writes a week-by-week plan, turns the plan into kanban cards, answers questions while the work happens, and writes the praise-and-challenge note at the end of each week.

What Kanbi can do: propose plans, break work into shippable chunks, suggest evidence (a photo, a file, a paragraph) for each card, and review a GitHub commit or pull request if your kid asks for code feedback.

What Kanbi can't do:replace a human teacher for skills that need physical supervision (welding, power tools, anything chemistry-adjacent), give medical or clinical advice, or guarantee that the work was done by the kid versus pasted from somewhere else. Kanbi reads the artifacts your kid uploads, but it isn't a plagiarism detector. The parent-approval step on invoices is where you, the parent, confirm the work is real.

Each tier has a monthly message pool — see the billing page for what you have left this cycle. If you run out, you can either wait until next renewal or upgrade.

GitHub integration

If your kid is building software, you can connect a GitHub personal access token in Settings → Integrations. Set a GitHub username and paste a token with the read:user and repo scopes. The token is encrypted with a server-side key before it hits the database and is never sent back to the browser.

Once connected, two things become possible:

• Portfolio surfaces merged PRsfor the connected username, so your kid's public portfolio at /k/<username> shows real shipped work.
• "Ask Kanbi to review this" on a kanban card. Paste a GitHub commit, pull request, or compare URL and Kanbi reads the diff and writes one piece of praise and one challenge for next time.

Rate limit:50 code reviews per account per week. This caps the worst-case AI spend if a kid's password is ever compromised. No real family hits this in normal use.

To disconnect, hit the "Disconnect GitHub" button in the Integrations section. The encrypted token is deleted; the username stays on the profile until you clear it.

Download your data

Account owners can download a JSON copy of everything we hold about the account from Settings → Privacy. Multi-factor verification is required if you have it enabled, and the export is rate-limited to one per hour to keep abuse off the queue.

The export includes profiles, plans, kanban cards, time logs, invoices, Kanbi chat history, app settings, and the audit-log rows tied to your account.

What the export does NOT include(for safety reasons, not as data we're hiding):

• Password hashes
• Multi-factor authentication secrets and recovery codes
• Stripe customer / subscription / payment IDs (those are Stripe's opaque identifiers, not your billing data)
• GitHub access tokens
• Internal operational risk assessments

The same download satisfies both your right of access and your right to data portability — there's no separate "portability export."

Two-factor and security

You can enable two-factor authentication (TOTP) from Settings → Security. Strongly recommended if you're the account owner — your payment history and your kid's data are behind that password.

Authenticator apps that work: Google Authenticator, 1Password, Authy, Microsoft Authenticator, or any other standard TOTP app. Scan the QR code with the app, then enter the 6-digit code to confirm enrollment.

Recovery codes.When you enroll, we generate a batch of one-time recovery codes. Save them somewhere safe (password manager, printed copy in a drawer). If you lose your authenticator app, these are how you get back in. We store only one-way hashes of the codes — we never see them in plaintext after the moment you save them, so we can't recover them for you if you lose them.

If you lose both your authenticator and your recovery codes, email legal@yeswekanban.app from the email address on file. There's a manual recovery path, and it takes a few days because we have to verify you're really you.

For the full security posture (TLS, encryption at rest, row-level security, how to report a vulnerability) see the security policy.

Contact us

For general help, billing questions, or anything you don't see covered here, email hello@yeswekanban.app. That's a real inbox a real person reads.

For privacy requests, COPPA questions, account-recovery requests, or anything legal, email legal@yeswekanban.app. Same human, different inbox for record-keeping reasons.

For security vulnerabilities, please follow the security policy — coordinated disclosure with a published timeline.

We're a small team. We typically reply within a few business days. We don't have a phone line or a live chat.